We at Radikal Homes are proud of our customer service. We guarantee 100% service satisfaction when you order from us.
Unfortunately, not everything on the process of an order depends on us. Our products will be safely packed by us. However, we rely on other companies, couriers, to bring you your order in perfect condition and on time. Special conditions like the recent pandemic may affect delivery times.
Are you not happy with your painting? Get a "re-do" or refund:
You will receive a preview Foto of your painting before we ship it. If you don't like it, we can adjust it or let another artist do a "re-do" of your painting.
Because each artwork is made-to-order and often begins preparation shortly after purchase, cancellations made after 48 hours will be subject to a 15% cancellation fee to cover time, materials, and administrative costs.
IMPORTANT: For custom paintings, we do not offer refunds. A custom painting means, a painting that is not available in our shop.
Damaged or Incorrect Order
If you have discovered our fault, please take pictures of the defected or wrong case sent to you and attach them to the initial email with an explanation.
Once we receive your Email and verify the issue, we will get a replacement or refund sent to you right away.
Order Not Received
If your painting has not arrived within 30 days after you placed your order, please contact info@radikalhomes.com and we will take care of the situation as fast as possible.
Important Information
Unfortunately, we cannot be responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after ordering. Costs to reship the package will be invoiced to the customer.
We are also not responsible for failed deliveries due to your absence during the time of delivery.
Please leave your phone number when placing the order.
Limited Edition
At the moment there are no refunds available for the paintings of our limited collection. These paintings are limited in availability and are exclusivily crafted for you. After your painting is created, a refund is no longer possible.
Order Modifications or Cancellation
After your order has been placed, you have 48 hours to contact info@radikalhomes.com and request order modifications, change of address, or a cancellation.
After 48 hours, if you would like to cancel your order you will be charged a small fee of 15% of the order value to compensate the artist's time invested in your painting(s).
Delayed Order
Due to the unique nature of our products, we wish to inform our customers that we cannot offer refunds for orders that arrive later than expected.
Please note, our production and delivery schedules may vary, and unforeseen delays can occur for various reasons, such as courier issues, mistakes in the given address of the order, artist availability or business holidays.
If you have a specific deadline, we kindly ask that you communicate this at the time of your order so we can advise on feasibility and do our best to accommodate your needs.
We appreciate your understanding that once an order has been created and confirmed, we are fully committed to its completion and cannot offer a refund at this time. We are dedicated to keeping you informed every step of the way and ensuring your complete satisfaction with the final artwork.
If you have any concerns about potential delays or deadlines, please reach out to us before placing your order.
There are many ways to reach us! Simply visit our contact page or fill the contact form below.
