We are here for you
When things don't go as planned, rest assured we will jump in and sort it out for you.
Refunds & Returns
We at Radikal Homes are proud of our customer service. We guarantee 100% service satisfaction when you order from us.
Unfortunately, not everything on the process of an order depends on us. Our products will be safely packed by us. However, we rely on other companies, couriers, to bring you your order in perfect condition and on time. Special conditions like the recent pandemic may affect delivery times.
Not like your painting? Get a "re-do" or refund
You have the option to ask for a preview of your painting after you order. This happens before we ship you the painting. If you don't like it, we can adjust it or do a "re-do" of the painting free of charge for you. You also have the option to geta full refund if you are not satisfied.
Damaged or Incorrect Order
If you have discovered our fault, please take pictures of the defected or wrong case sent to you and attach them to the initial email with an explanation.
Once we receive your Email and verify the issue, we will get a replacement or refund sent to you right away.
Order Not Received
If your item has not arrived within 30 days after you placed your order, please contact firstname.lastname@example.org and we will take care of the situation as fast as possible.
Unfortunately, we cannot be responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after ordering. Costs to reship the package will be invoiced to the customer.
We are also not responsible for failed deliveries due to your absence during the time of delivery.
Please leave your phone number when placing the order.
Order Modifications or Cancellation
After your order has been placed, you have 24 hours to contact email@example.com and request order modifications, change of address, or a cancellation.
After 24 hours, your order has already been placed in production and can no longer be modified.
There are many ways to reach us! Simply visit our contact page below
Our Wall Decoration
We offer 100% handmade original paintings on high quality cotton canvas. Our collections consist of unique handpicked designs made by professionals.
Your RADIKAL HOMES Team
If you have any questions, please reach us at firstname.lastname@example.org